How soon our IT systems will work to discover amazing insights from our data and take routine tasks off our hands will crash up against the present reality of our human processes and the quality of our existing data.
Tech hype features forecasts like personalized AI providing a customized interface serving our customers and members’ needs coupled with machine learning and predictive analytics that ferret out patterns we humans can’t spot. These forecasts promise we will be able to work smarter as our machines work for us. We can scale up our customer service operations to deliver immediate satisfaction and exploit wants even our customers haven’t anticipated or wouldn’t pursue without our friendly AI suggesting they might be interested. Sounds very, very good.